Contact

1101 Laurel Oak Road
Suite 130
Voorhees, NJ 08043-4322

support@corexrm.com

Toll Free: (877) 466-3366

Local: (856) 431-2250

Meet Your Healthcare Team

At Core xRM, we pride ourselves on knowing the ins and outs of the healthcare industry.

Below you can learn more about the individuals that help make our knowledge base so extensive.

LARRY

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TERRI

Terri Mahler has more than 25 years of healthcare experience, with emphasis on program management and process improvement in both a consulting and leadership roles.  She has worked extensively with physicians, colleagues and clients from end users to executive leadership as a consultant, leader, mentor and educator.

Terri began her healthcare career in Electronic Data Interchange (EDI) and Provider Data Management, expanding her experience to include Leadership and Mentoring, Business Process Improvement, Project Management, Program Development, Vendor Management, Web Support, Web Usability studies, Tele-Behavioral Health, Medicare Risk Adjustment and Data Analytics in the Medicare, Tricare and ACA arenas.

In 2016 Terri co-founded an independent consulting firm, Practical Process Consulting, that focuses on defining, developing and, implementing business process solutions that consider both technology and operational objectives.   In addition to her healthcare experience, Terri has developed process solutions for a wide range of industries, including; International Transportation, Food Distribution, Hotel/Gaming and Aviation Manufacturing.

Terri graduated with a Bachelor of Science in Business Management from University of Phoenix and received certification in Lean Six Sigma and Predictive Index Analytics.

BRENDA

Brenda Brannen has more than 20 years of healthcare operations experience, with an emphasis on operational process improvements driven by data analytics.  Brenda’s work has included all stages of the operational life cycle from startup to wind-down in both consulting and leadership roles.

Prior to co-founding Practical Consulting, she led operations for Arizona’s only ACA cooperative serving a wide range of roles including process development, process transformation and team leadership.  Brenda’s healthcare career began providing operational support in clinical settings and has grown to encompass extensive hands on and leadership experience in Grievance and Appeals, Community and Member Outreach, Customer Care, Program Development and Management, Enrollment and Data Analytics, Enrollment Data Management, Prior Authorization, Vendor Management, Operations and Business Transformation.

Ms. Brannen has experience leading teams ranging in size from 3 to more than 75 people.  She has worked extensively with individuals at all levels in her clients’ organizations, from end users to senior executives.

Today, Brenda brings her extensive and wide-ranging experience and leadership skills together to work with organizations to develop and implement processes that are both practical and effective and consider operational necessities of organizations operating across the continuum of healthcare.

SUSAN

Payer Solutions

Susan Herriott, is a top performing business executive, currently working as Manager of Business Process Operations, at Core xRM where she is focused on strategic, digital, and transformative initiatives. She consistently achieves corporate, financial and operational objectives in challenging business environments. Susan is a dedicated and focused leader with over twenty years of experience working in the healthcare industry, with the last ten years working for one of the largest and NCQA top rated Health Plan in New Jersey.  Highly skilled in developing and implementing policies and programs, facility and group practice administration and management, billing, coding, and credentialing management, with knowledge and adherence to compliance standards.

Susan has a proven track record and talent for defining, developing and executing targeted strategies to meet market, client, and business needs. Susan has experience working and spearheading initiatives and projects, from provider data quality implementations and administration, practice management consulting, business process improvements, industry software operationalization, cross functional collaboration, accounts payable and receivables oversight, reporting, tracking and trending data analysis,  corrective action planning and business requirement documentation.

Susan is a hands-on empowering leader whom embraces change, while providing value added services and building high performing collaborative teams.  Her attention to detail, responsiveness, and innovative problem solving have resulted in her identifying and executing solutions which have enhanced and improved overall business and financial operations.